Terms of service

​You can exchange an item purchased on our site within 14 days of receipt.

Exchanges may be made for the same item, an item of the same value or an item of lesser value.

In the case of an exchange, the cost of returning the product will be at your expense.

The item must be in perfect condition; any damaged product will not be reimbursed.

To make an exchange, simply send us an e-mail to the following address, indicating "Exchange request for XXX order" in the subject line:

contact@valentelle.com

Once the request has been validated, return the item, well packaged, indicating your full name, address and order number to the following address:

Ms ValentElle

323 rue Verte

59170 Croix

Please choose a method of transport that includes a tracking number. Without this tracking number we will not be able to accept any claim concerning a possible loss of parcel.

The new article will be sent as soon as we receive your parcel and if the exchange concerns an article of lesser value, the reimbursement of the difference will be validated on the same date.

The following items cannot be returned or exchanged:
Made-to-measure or personalised orders