Returns and Exchanges

Returns

​At ValentElle we do our utmost to ensure that the products we create give you complete satisfaction upon receipt,

If this is unfortunately not the case, you have 14 days from receipt of your shipment to return the ordered products to us. Return costs are your responsibility.

​The item must be in perfect condition, any damaged product will not be refunded.

To make a return it's very simple, simply send us an email to the following address indicating in the subject line "Request for return order XXX":

​contact@valentelle.com

​Return the item, well packaged, giving us your first and last name, address and order number to the following address:

​Mrs. ValentElle

323 rue Verte

59170 Cross

​Please choose a mode of transport that includes a tracking number. Without this tracking number we will not be able to accept any complaints regarding possible loss of packages.

​The refund will be validated upon receipt of your package.

Trades

​You can exchange an item purchased on our site within 30 days of the date of receipt.

The exchange to be made for the same item, an item of the same value or of lower value.

​In the case of an exchange, the costs of returning the returned product will be your responsibility.

​The item must be in perfect condition, any damaged product will not be refunded.

​To make an exchange, simply send us an email to the following address indicating in the subject line “Order XXX exchange request”:

​contact@valentelle.com

Once the request has been validated, return the item, well packaged, telling us your first and last name, address and order number to the following address:

​Mrs. ValentElle

323 rue Verte

59170 Cross

​Please choose a mode of transport that includes a tracking number. Without this tracking number we will not be able to accept any complaints regarding possible loss of packages.

The new item will be sent upon receipt of your package and if the exchange concerns an item of lower value, the difference will be reimbursed on the same date.

​The following items cannot be returned or exchanged

Bespoke or personalized orders